What do the symbols mean?

  • This tells you when you can/can’t use a calculator. This tells you when you can/can’t use a calculator.
  • This tells you when you can/can’t get help. (If you can’t do a question just write any answer. You can get help with the practice questions at the end.) This tells you when you can/can’t get help. (If you can’t do a question just write any answer. You can get help with the practice questions at the end.)
  • This resets the question. This resets the question.

It is too easy – how do I
make the questions harder?

The questions will naturally get harder as you get answers correct, although you may find some of the easier questions come around again after 3 months. Just be patient. However, if you want to progress as quickly as possible, go into EDIT PROFILE and then ABOUT YOU. Make sure the sliders are both ON and that you have HIGHER selected.

It is too hard - how do I make
the questions easier?

If the questions are too hard, it may be because other people have been helping you during the 12 questions. If you need help, get it at the end when you are practising and then Arc should be able to find the right level for you. Also, go into EDIT PROFILE and then ABOUT YOU and make sure both sliders are OFF.

Why is my XP increasing but
my Level is not?

Your Level reflects your knowledge and your XP reflects your effort. Your XP increases when you answer any question correctly. In many cases your Level will increase too. However, your level will not increase if the question is a times table question, a revision question, a practise question, or one that you have forgotten recently. This is because it takes a week or so for Arc to be confident that you are able to do that type of question.

Can my Level go down?

Yes. If you forget skills that were previously secure, then your Level may go down.

What happens if I reach
Level 10?

Arc will continue to give you revision questions based on the harder GCSE higher content, so you don’t forget the trickier topics.

Why hasn’t my streak reset
to zero?

We give you the weekend off!

What should I do if I think
your answer is wrong?

Please tell us – even if you are unsure. If you can, take a snapshot of the screen that shows the ‘correct’ answer and your answer and send the screenshot to us at answers@arceducation.co.uk. If not, then just describe the question as best you can and tell us your answer. We may not have allowed for the way you have written your answer, or we may just have got it wrong.

I’m having technical
problems - what should I do?

Firstly, check your internet connection is working. Then contact us at help@arceducation.co.uk with a description of the problem, when it happened, and any screenshots that you think may help to explain it. We will get back to you.

How can I change my
subscription?

Login to your account and access the subscription page by going into EDIT PROFILE and then EDIT SUBSCRIPTION.

Upgrading to a family subscription allows you to create up to 4 accounts.

How do I unsubscribe?

You will need to go into settings on your device and unsubscribe there.

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